frequently asked questions
Phase I: Questionnaire
Every Leclair Decor project starts with our questionnaire. We ask that you provide us with as much information as possible, including inspiration pictures and plans/photos if you’ve got them. This step is important as it helps us gauge whether our process and look are a match for your project.
Phase II: Initial Meeting
Phase III: Quote
Phase IV: Our Vision
Phase V: Design Time
Phase VI: Getting It Right
Phase VII: Site Visits
Phase VIII: Decor
Phase IX: Ordering
Phase X: Install Day
How do I apply for a Safe Haven room?
You can call us direct on 1800 042 836, or talk to one of our approved Referral Agencies about your needs. More information is available at www.safehavencommunity.com.au/find-a-room/#_selfreferrals
What can I take with me to my new temporary home?
We recommend you take with you only what you need for the duration of the stay. Your Accommodation Provider is happy for you to treat their place like it is your home, but that doesn’t include moving excessive amounts of personal belongings and all your furniture!
What do I do with all my furniture and other personal belongings
If you are leaving and need to take your furniture and a large quantity of other personal belongings with you then we suggest a using a professional storage facility nearby. We highly recommend Storage King. They cover most of Australia and can provide the first month at half price. Visit their website at www.storageking.com.au to find your nearest storage facility.
Can I bring my pets?
Yes, generally you can! We understand it is sometimes very difficult to leave a furry family member behind. If you need to bring your pets with you then we will endeavour to find an Accommodation Provider that accepts pets but can't guarantee this.
Why do I need to pay?
The accommodation is provided at no cost to you by our generous Accommodation Providers. Safe Haven Community charges a small daily amount to cover the additional services we provide. This included finding and maintaining relationships with Accommodation Providers Australia-wide to make sure there is always a safe place to stay, contract management, legal fees, insurance fees, administration, unlimited personal support, and referrals to other agencies as required.
Will anyone else know my location?
No. Absolutely not. We do not share your personal details or your location with anyone unless we have your permission to do so.
What happens if I find another place to stay?
No problem! We can arrange for an early termination of your Safe Haven Accommodation Agreement. There are no penalties for leaving early.
What happens if my abuser spots me at the shops and follows me?
As soon as you are aware that you are being followed or tracked go immediately to the nearest Police Station to request assistance and protection. Then call 18 000 HAVEN to alert our staff to the security breach. We will then advise you what to do next. If it is not safe to go to the provided accommodation we will make other arrangements for you as soon as possible.
What happens if we don't get along?
Sometimes two people just don’t get along. Safe Haven Community staff are available to help mediate or assist with any conflict resolution if necessary. If there is no way to make a relationship work then we can arrange for an early exit to the Accommodation Agreement and find a new Safe Haven for the Guest.
How do I knw the accommodation provider is safe?
All of our providers are required to provide a Police check and 100 points of ID. We also speak to them a number of times on the phone or in person to get a good feel for them. Additionally, at the end of each stay, a Guest submits a feedback form to tell us if there were any concerns about a Provider that need to be addressed. Any provider that uses inappropriate behaviour is suspended or removed from our database.