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agency referrals to safe haven

Are you a helpline, support service, or community group assisting people at risk of homelessness due to domestic abuse?

Are you managing clients that might be suitable for a Safe Haven Community placement?

We help refuges and shelters find new accommodation options for guests who no longer need such a high level of support, making room for new high priority cases to enter your refuge. 

We understand that it is very difficult to find an exit strategy for your current clients to make room for new intakes. Once they are past the crisis stage and on the road to recovery, they may need a short-term accommodation placement as they transition to leaving the Refuge. This frees up critical spaces for other people with higher needs to enter the Shelter and get the support they need.

dv Refuges and shelters

Find out more about the benefits of referring your clients

to Safe Haven Community and and become a referral Agency

self-referrals to safe haven

In most circumstances, we cannot accept self-referrals to our service. You need to be registered and referred to our service by a Registered DV agency or other women's support service. 


If you are having trouble registering with these services, you can contact us on 1800 042 836 and we will endeavour to help you register. To be eligible for Safe Haven support you must be able to answer YES to the following questions: 

I am in an abusive relationship but there is no physical violence currently

I am not homeless, but I don’t want to stay where I am any longer and I have nowhere else to go

I have been turned away from DV or Homelessness help-lines because I don’t fit their criteria


Safe Haven Community will provide a Case Worker to conduct an initial risk assessment.  If we conclude that providing a Safe Haven Community placement would not be putting you or any of our Accommodation Providers at risk then we may be able to assist in the provision of a community placement.


We assist women and their children who are;

  •  at risk of or currently experiencing domestic or family abuse or;


  •  at risk of or currently experiencing homelessness due to domestic violence


  •  25 Years or above (or accompanied by a guardian)


  •  eligible for Centrelink benefits or have access to personal funds (room cost is $15.00 per night)


  •  confirmed to be low risk by a qualified risk assessment worker

NOTE: We do not guarantee the provision of any accommodation or other services if we are not comfortable with our perceived level of risk. Safety for all Guests and Accommodation Providers is our highest priority.

Australia has a critical shortage of accommodation for low-risk women wishing to leave abusive relationships

Contact Us

Head Office

Safe Haven Community Limited

Unit 2, Level 2 68 Marine Parade

Southport (Yugambeh Country)

Queensland 4215

Safe Haven Community acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples. 


O Box 785

Ormeau (Yugambeh Country)

Queensland 4208

ACNC Registered Charity 

© 2019 Safe Haven Community Ltd ABN 92 618 365 594    Website courtesy of Etairos Finance