Question 1

Who can apply to be an accomodation provider?

Accepted Answer

Anyone with a good heart and a spare room can apply. Police checks and 100 points of ID are a mandatory requirement. Assuming you do not have a criminal record, you will also need to pass a basic induction test to make sure you understand our policies and procedures.

Question 2

Why do I need a police check?

Accepted Answer

For security and safety reasons all Accommodation Providers must provide Police checks and 100 points of ID. The process is quick and simple. Follow the three steps at www.safehavencommunity.com.au/register-a-room/#policechecks

Question 3

I already have a police check through my work

Accepted Answer

OK Great. We do need to see it though, we can’t just take your word for it! Ask your employer to send confirmation, or start a new police check and send your confirmation and 100 points of ID in an email so we can process your application. Follow three simple steps at www.safehavencommunity.com.au/register-a-room/#policechecks

Question 4

Do I need a blue Card?

Accepted Answer

No, a Blue card is not a legal requirement for Safe Haven Community Accommodation Providers. We cannot place any children in your home unless they are accompanied by a parent or guardian. Children are to be supervised at all times and not left alone with Accommodation Providers.

Question 5

Do I have to pay for their food?

Accepted Answer

No, not neccessarily. Guests should pay for their own food and beverages. You may like to arrange for shared cooking and grocery bills or organise a space in the fridge and pantry for separate items.

Question 6

Do I have to be here all the time with my guests?

Accepted Answer

No, you are not their full time carer! You can go about your business as normal and so can your Guest. Just treat them the same way you would if it was your friend or relative that was staying with you.

Question 7

What about insurance?

Accepted Answer

As you are not receiving income from providing accommodation to your Guest you are most likely already covered for any losses through your normal household insurance. You should check with your insurance company to make sure you fully understand your level of insurance cover. Safe Haven Community does not offer home and contents insurance to Accommodation Providers.

Question 8

What happens if we don't get along?

Accepted Answer

Sometimes two people just aren't made fro each other. Safe Haven Community staff are available to help mediate or assist with any conflict resolution if necessary. If there is no way to make a relationship work then we can arrange for an early exit to the Accommodation Agreement and find a new Safe Haven for the Guest.

Question 9

What happens if a Guest's abusive partner shows up?

Accepted Answer

During your induction training, you will be given full instructions around security breach protocols. The women we place in your home are victims of low level domestic abuse. However, In the unlikely event that your Guest’s abuser turns up at your doorstep, immediately lock all doors and windows and call the Police on 000 to request urgent assistance. Direct your Guest to a safe room in your home where a door can be locked or wedged shut with a chair. Let the person know that the police are on their way and will be there shortly. You can also call Safe Haven on 1800 042 836 to alert us to the security breach and we will assist you in any way we can to ensure your safety.

Question 10

Is my information secure

Accepted Answer

Yes, your personal information is stored on a secure database. It is only accessible to authorised Safe Haven staff. No one else can see any information about you.

1800 042 836

frequently asked questions

provider questions

guest questions

Because we are part of a community

Sarah Sez

thank you

Contact Us

MAIL

Registered Charity