Safe Haven Community engages an External Advisory Board to provide independent, expert advice to the Community Executive. The Advisory Board consists of leaders from both the public and private sectors.
Dr Nerina Vecchio
Dr Janice Gullick
Dr Rochelle Einboden
DIRECTOR POSTGRADUATE ADVANCED STUDIES
SYDNEY NURSING SCHOOL
Denise has been an Administration Manager in several businesses most notably the iconic Australian Woolshed, Channel 10 and WIN Television in Rockhampton. Her tenacity and can do" attitude, has been a driving force behind an innovative and effective community-based solution to provide a safe place for women seeking to escape domestic abuse.
Jaeneen’s business acumen is well supported by her many achievements. She established EquityLend in 1998 and presently she owns and manages Etairos Finance Jaeneen was a Telstra Business Woman State Finalist and ‘Manager of Year’ with Association of Women in Finance. She has corporate experience working for major banks and is committed to helping women through organisations like Safe Haven Comminity
FINANCE & ADMINISTRATION
Paul is an accomplished finance professional with a background in accounting. He has worked primarily in financial management and business development roles in premium banking, finance and Not-For-Profit.
Paul is a partner at Etairos Finance.
We help refuges and shelters find new accommodation options for guests who no longer need such a high level of support. This makes room for new high priority cases to enter the refuge and access the critical services they need.
Often when people ring the Domestic Violence call centres they are in immediate danger or crisis. They have high risk and complex needs that need to be addressed by highly qualified and fully trained professionals from the DV and homelessness sectors. These people need to be placed in a refuge or shelter. For safety reasons it would not be appropriate to place these people in a private community home.
Typically, after around 12 weeks in a refuge or shelter, the person’s highest needs will have been addressed and their personal risk will be much lower and they will be able to self-manage. This is when the person is eligible to be considered for a Safe Haven Community placement. NOTE: The person must have been confirmed low risk by a qualified Risk Assessment Worker or Case Manager.
Some people may wish to approach Safe Haven Community directly as they do not think they are high risk enough to bother the already overloaded DV and homelessness call centres, or they may have already been turned away by some service providers as they do not fit the criteria for that particular service provider. In situations such as this, Safe Haven Community will offer a Case Manager and conduct our own risk assessment. If the person’s individual risk is deemed to be low and therefore not putting the potential Guest or any of our Accommodation Providers at risk of harm then we may be able to assist in the provision of a community placement.
PLEASE NOTE: We do not guarantee the provision of any accommodation or other services if we are not comfortable with our perceived level of risk. Safety for all Guests and Accommodation Providers is our highest priority.
There is always a safe place to stay for people wishing to leave an abusive relationship. People no longer have to wait until they are in extreme danger of physical violence or homelessness before they qualify for assistance.
All Guests are assessed by a fully trained professional to understand their personal situation and support requirements during their stay. This includes initial and ongoing risk assessment, needs assessment, personal safety plan, and an exit strategy. Appointed Case Managers will work with the Guest to address all needs and will make referrals to other agencies and support services where appropriate.
The safety of our guests and Accommodation poviders is our highest priority
All Registered Accommodation Providers are vetted, ID checked and police checked and are fully supported by Safe Haven to provide a positive and supporting environment for their Guests. All of our Guests are encouraged to complete confidential feedback forms to let us know if there are issues with any of our Accommodation Providers. Any issues relating to inappropriate behaviour will be dealt with immediately and may cause a Provider to be suspended or removed from our database.
We adhere strictly to our organisational policy and procedure documents and protocols to ensure the highest level of accountability and transparency at all times throughout the entire organisation. This also includes our Referral Agencies, Case Managers, Accommodation Providers, Guests and any Volunteers.
policies and procedures
Our policies and procedures meet or exceed industry standards and were built in conjunction with the following documents;
QLD Government – Human Services Quality Framework
QLD Government – Practice Standards for Working with Women Affected by Domestic and Family Violence
Victorian Government, Department of Human Services – Family Violence Risk Assessment and Risk Management Framework (CRAF) and Practice Guides
NSW Govt – DV Safety Assessment Tool
Australian Govt – Screening, Risk Assessment and Safety Planning Paper
Victorian Equal Opportunity & Human Rights Commission – Guideline on Family Violence Services and Accommodation
Australian Standards AS ISO 10002 – 2006 Customer Satisfaction – Guidelines for complaints handling in organisations
Residential tenancies and Rooming Accommodation Act 2008
Work Health and Safety Act 2011
Our organisational values guide all aspects of our charity and interactions with clients and stakeholders. They help us build a strong team foundation and an even stronger charity culture
The safety of our guests and their providers is our highest priority
We respectfully acknowledge the feelings, thoughts, or attitudes of all Guests and Providers
We welcome diversity and equality and deliver ethical, non-discriminatory and culturally aware services
We operate at the highest levels of integrity and always have our finger an the pulse
We provide skilled and professional staff who are dilligent, ethical and committed to the objectives and impact goals of the organisation
We find ways to overcome new challenges and solve problems everyday
projected outcomes for next 12 months
Safe Haven Community will provide 10,000 nights of accommodation to women, their children and pets in a supported and nurturing private community home
Establish 500 Safe Haven Community providers across Australia
Reach and maintain capacity of 18,000 nights per year of accommodation
Provide safety for 1250 individuals per year (average 14 night stay)